ISO INTERNATIONAL STANDARD 9241-112 First edition 2017-03 Ergonomics of human-system interaction - Part 112: Principles for the presentation of information Ergonomie de Il'interaction homme-systeme - Partie 112: Principes et lignes directrices relatives a la présentation de I'information Reference number IS0 9241-112:2017(E) so International Organization for Standardization @ IS0 2017 e=ZHEJIANG INST OF STANDARDIZATION C1 5956617 mitted without license from IHS IS0 9241-112:2017(E) COPYRIGHT PROTECTED DOCUMENT IS0 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 copyright@iso.org www.iso.org Internatinir DrganizationforStandardization icensee-ZHEJIANG INSTOF STANDARDIZAoISQ 07 - All rights reserved Not for Resale, 2017/5/11 01:59:58 No reproduction or networking permited without license from IHS IS0 9241-112:2017(E) Contents Page Foreword ..iv Introduction. .V 1 Scope. ..1 2 Normative references ..1 3 Terms and definitions ..1 4 Introduction to the presentation of information ..4 4.1 Sources of guidance on presentation of information within the IS0 9241-100 series and their relationship. ..4 4.2 Modalities and media. ..5 4.3 Accessibility 4.4 Action guidance .6 4.5 Information presentation and aesthetics. 5 Introduction to principles ..6 5.1 Overview .6 5.2 Relationship to other sets of principles in the IS0 9241-100 series. 5.3 Relationship between individual principles. ..7 6 Principles and recommendations .7 6.1 Detectability .7 6.1.1 Principle of detectability .7 6.1.2 Guidance related to using prominence. .8 6.1.3 Guidance related to timely presentation of information .8 6.1.4 Guidance related to making controls detectable by the user .9 6.1.5 Guidance related to using continuity to aid detectability ..10 6.2 Freedom from distraction ..10 6.2.1 Principle of freedom from distraction ..10 6.2.2 Guidance on minimizing and avoiding distractions .10 6.3 Discriminability ..11 6.3.1 Principle of discriminability ..11 6.3.2 Guidance related to the structuring of presented information ..11 6.3.3 Guidance related to using presentation attributes.. ..12 6.3.4 Guidance related to grouping using proximity .12 6.3.5 Guidance related to using similarity ..13 6.4 Interpretability ..13 6.4.1 Principle of interpretability. 6.4.2 Guidance related to ensuring comprehensibility .14 6.4.3 Guidance related to ensuring unambiguous meaning .14 6.4.4 Guidance related to using closure appropriately. .15 6.4.5 Guidance related to textual coherence .. 15 6.4.6 Guidance related to selection and use of media/modality ..16 6.4.7 Guidance related to user capabilities .16 6.5 Conciseness ..17 6.5.1 Principle of conciseness .17 6.5.2 Guidance related to conciseness of content .. 17 6.5.3 Guidance related to conciseness of actions ..17 6.6 Consistency (internal and external) ..18 6.6.1 Principle of consistency ..18 6.6.2 Guidance related to consistency across pieces of information. ..18 6.6.3 Guidance related to logical consistency. ..19 6.6.4 Guidance related to consistency with conventions known to the user ..19 Bibliography ..20 ii Censee=ZHEJIANG INST OF STANDARDIZATION C1 5956617 d without license from IHS