INTERNATIONAL ISO/IEC STANDARD 17020 Second edition 2012-03-01 Conformity assessmentRequirements for the operation of various types of bodies performing inspection Evaluation dela conformiteExigences pourlefonctionnementde differents types d'organismes procedant a l'inspection Reference number ISO/IEC 17020:2012(E) IEC OSI @ISO 2012 ISO/IEC17020:2012(E) COPYRIGHTPROTECTEDDOCUMENT ?ISO2012 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, isO'smemberbody inthecountryoftherequester. ISO copyright office Casepostale56.CH-1211Geneva20 Tel. + 41 22 749 01 11 Fax + 4122749 09 47 E-mail copyright@iso.org Web www.iso.org Published in Switzerland ISO2012All rightsreserved Not for Resale ISO/IEC17020:2012(E) Contents Page Foreword Introduction 1 Scope 2 Normative references.. 3 Terms and definitions General requirements. 4.1 Impartiality and independence. 4.2 Confidentiality... 5 Structural requirements 5.1 Administrative requirements.... 5.2 Organization and management. 6 Resourcerequirements. 6.1 Personnel..... 6.2 Facilities and equipment. 6.3 Subcontracting..... 7 Process requirements... 7.1 Inspection methods and procedures ... 7.2 Handlinginspectionitemsandsamples.. 9 7.3 Inspection records........... 7.4 Inspectionreportsandinspectioncertificates..... 9 7.5 Complaints and appeals ... 10 7.6 Complaintsandappealsprocess 10 8 Managementsystemrequirements 8.1 Options...... 11 8.2 Managementsystemdocumentation(OptionA) 11 8.3 Control of documents (OptionA) 12 8.4 Control of records (Option A) ... 12 8.5 Management review (Option A).. .13 8.6 Internalaudits (Option A). 13 8.7 Correctiveactions(OptionA) 8.8 Preventive actions (Option A).. 14 AnnexA(normative)Independencerequirementsforinspectionbodies 15 Annex B (informative)Optionalelements of inspection reports and certificates.... Bibliography..... 18 CopyrightInternatinalOrganizationfrStandardizaion'ghtsreserved ili se fromIHS Not for Resa

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