ISO INTERNATIONAL STANDARD 11462-2 First edition 2010-09-15 Guidelines for implementation of statistical process control (SPC) - Part 2: Catalogue of tools and techniques Lignes directrices pour la mise en ceuvre de la maitrise statistique des processus (MsP)- Partie 2: Catalogue d'outils et de techniques Reference number ISO 11462-2:2010(E) @ ISO 2010 y IHS under ted without license from IHS Not for Resale ISO 11462-2:2010(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In accepts no liability in this area. Adobe is a trademark of Adobe Systems Incorporated. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by IsO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below COPYRIGHTPROTECTEDDOCUMENT @ISO2010 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, IsO's member body in the country of the requester. ISQ copyright office Case postale 56. CH-1211 Geneva 20 Tel.: + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail copyright@iso.org Web www.iso.org Published in Switzerland @ Iso 2010 - All rights reserved ed without license from IHS Not for Resale ISO 11462-2:2010(E) Contents Page Foreword 1 Scope. 2 Normative references. 3 Terms and definitions .. 4 Symbols and abbreviated terms .. 5 Purpose of the catalogue ... 6 Classification of quality tools and techniques .... 7 Categories of SPC tools and techniques.... 8 Description of the recommended significant tools and techniques, application and range ...... 6 9 Continual improvement Bibliography Copyright International organizaion for Standardizalon'ghts reserved ii y IHS unde ense from IHS Not for Resale