INTERNATIONALSTANDARDISO9001 Third edition2000-12-15 Reference numberISO9001:2000(E)©ISO2000 Quality management systems —Requirements Systèmes de management de la qualité— Exigences ISO 9001:2000(E) ii ©ISO 2000 –AllrightsreservedPDF disclaimerThisPDFfilemaycontainembeddedtypefaces.InaccordancewithAdobe'slicensingpolicy,thisfilemaybeprintedorviewedbutshallnotbeeditedunlessthetypefaceswhichareembeddedarelicensedtoandinstalledonthecomputerperformingtheediting.Indownloadingthisfile,parties accept therein theresponsibility of not infringing Adobe's licensing policy. The ISO Central Secretariat accepts noliability in this area .Adobe is atrademark of AdobeSystems Incorporated.Details of the softwareproducts used tocreate this PDF file can be found in the GeneralInfo relative to the file; thePDF-creation parameterswere optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the unlikely eventthat a problem relating to it isfound, pleaseinform the CentralSecretariat at theaddress given below. © ISO 2000All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, elec-tronic ormechanical, includingphotocopying andmicrofilm, withoutpermissioninwritingfrom eitherISO at theaddressbelowor ISO's mem-ber body in thecountry of therequester.ISO copyright officeCase postale56 • CH-1211 Geneva20Tel. + 4122 74901 11Fax +41 2274909 47E-mail copyright@iso.chWeb www.iso.chPrintedin SwitzerlandISO 9001:2000(E) ©ISO 2000 – Allrights reserved iiiContents Page 1Scope ...............................................................................................................................................................1 1.1General ..........................................................................................................................................................1 1.2Application .....................................................................................................................................................1 2Normative reference .........................................................................................................................................1 3Terms anddefinitions ........................................................................................................................................1 4Quality management system ........................................................................................................ ....................2 4.1General requirements ....................................................................................................................................2 4.2Documentation requirements ...................................................................................................... ..................2 5Managementresponsibility ...............................................................................................................................3 5.1Management commitment ........................................................................................................... ..................3 5.2Customer focus .............................................................................................................................................4 5.3Quality policy .................................................................................................................................................4 5.4Planning .........................................................................................................................................................4 5.5Responsibility,authority andcommunication ....................................................................................... .........4 5.6Management review ......................................................................................................................................5 6Resourcemanage