INTERNATIONAL ISO/IEC STANDARD 33020 Second edition 2019-11 Information technology Process assessment Process measurement framework for assessment of process capability Technologies de I'information - Evaluation du processus - Cadre de mesure du processus pour évaluer la capacité du processus Reference number IS0/IEC 33020:2019(E) ISO @IS0/IEC2019 IS0/IEC 33020:2019(E) COPYRIGHTPROTECTEDDOCUMENT @ IS0/IEC 2019 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may below or Iso's member body in the country of the requester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0/IEC 2019 - All rights reserved