论文标题
通过敏感情绪识别和明智的知识选择,善解人意的对话生成
Empathetic Dialogue Generation via Sensitive Emotion Recognition and Sensible Knowledge Selection
论文作者
论文摘要
在心理咨询中广泛使用的同理心是日常对话的关键特征。配备常识性知识,当前的移情反应生成方法集中在对话环境中捕获隐性情绪,在整个对话中,情绪被视为静态变量。但是,情绪在话语之间动态变化,这使得先前的作品难以感知情绪流并预测目标响应的正确情绪,从而导致不适当的响应。此外,简单地导入常识性知识而不协调可能会触发知识和情感之间的冲突,这使模型选择不正确的信息来指导生成过程。为了解决上述问题,我们提出了一种串行编码和情感知识相互作用(SEEK),以产生同理心对话。我们使用一种精细的编码策略,该策略对对话中的情感动态(情感流)更敏感,以预测响应的情绪无限特征。此外,我们设计了一个新颖的框架,以模拟知识和情感之间的相互作用,以产生更明智的响应。关于促性疾病的广泛实验表明,在自动和手动评估中寻求优于强大的基准。
Empathy, which is widely used in psychological counselling, is a key trait of everyday human conversations. Equipped with commonsense knowledge, current approaches to empathetic response generation focus on capturing implicit emotion within dialogue context, where the emotions are treated as a static variable throughout the conversations. However, emotions change dynamically between utterances, which makes previous works difficult to perceive the emotion flow and predict the correct emotion of the target response, leading to inappropriate response. Furthermore, simply importing commonsense knowledge without harmonization may trigger the conflicts between knowledge and emotion, which confuse the model to choose incorrect information to guide the generation process. To address the above problems, we propose a Serial Encoding and Emotion-Knowledge interaction (SEEK) method for empathetic dialogue generation. We use a fine-grained encoding strategy which is more sensitive to the emotion dynamics (emotion flow) in the conversations to predict the emotion-intent characteristic of response. Besides, we design a novel framework to model the interaction between knowledge and emotion to generate more sensible response. Extensive experiments on EmpatheticDialogues demonstrate that SEEK outperforms the strong baselines in both automatic and manual evaluations.