论文标题
对话机器人系统，以提高观光景点建议的信誉
A Dialogue Robot System to Improve Credibility in Sightseeing Spot Recommendations
论文作者
论文摘要
已经对人力支持的机器人系统进行了各种研究。多年来，这些系统已被实际使用，现在在我们的日常生活中可以看到。特别是，与人平稳交流的机器人有望在客户服务和指导中发挥积极作用。在这种情况下，必须确定客户是否对对话框机器人满意。但是，由于客户演讲的多样性，满足所有客户的要求并不容易。在这项研究中，我们开发了一种对话框机制，该机制可防止对话分解，并通过为机器人提供多种方案来控制对话框，从而使客户满意。我们在旅行社的旅行目的地推荐任务中对其进行了测试。
Various studies have been conducted on human-supporting robot systems. These systems have been put to practical use over the years and are now seen in our daily lives. In particular, robots communicating smoothly with people are expected to play an active role in customer service and guidance. In this case, it is essential to determine whether the customer is satisfied with the dialog robot or not. However, it is not easy to satisfy all of the customer's requests due to the diversity of the customer's speech. In this study, we developed a dialog mechanism that prevents dialog breakdowns and keeps the customer satisfied by providing multiple scenarios for the robot to take control of the dialog. We tested it in a travel destination recommendation task at a travel agency.
