论文标题

谁写了这个?聪明的答复如何影响工作场所的语言和代理

Who Wrote this? How Smart Replies Impact Language and Agency in the Workplace

论文作者

Wenker, Kilian

论文摘要

AI介导的沟通旨在帮助我们更快,更有效地完成工作。但是它是有代价的吗?这项研究使用智能答复(SRS)来展示AI在没有任何开发人员意图的情况下影响人类的影响 - AI的使用完全是足够的。我建议失去代理理论,作为研究人工智能对人类代理的影响的可行方法。该理论的重点是由环境(例如时间压力),人类弱点(例如自满)和概念启动所强迫的代理转移。涉及众包实验测试的混合方法该理论。定量结果表明,机构代理会影响我们创作的内容和我们产生的行为。但这是一个非零和游戏。人与机构之间的转移是流体的。他们同时补充,更换和加强。

AI-mediated communication is designed to help us do our work more quickly and efficiently. But does it come at a cost? This study uses smart replies (SRs) to show how AI influences humans without any intent on the part of the developer - the very use of AI is sufficient. I propose a loss of agency theory as a viable approach for studying the impact of AI on human agency. This theory focusses on the transfer of agency that is forced by circumstances (such as time pressure), human weaknesses (such as complacency), and conceptual priming. Mixed methods involving a crowdsourced experiment test that theory. The quantitative results reveal that machine agency affects the content we author and the behavior we generate. But it is a non-zero-sum game. The transfers between human and machine agency are fluid; they complement, replace, and reinforce each other at the same time.

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