论文标题
面包店的服务机器人：现场研究
Service Robots in a Bakery Shop: A Field Study
论文作者
论文摘要
在本文中，我们报告了一项现场研究，在该研究中，我们在面包店使用了两个服务机器人作为促销。先前的研究探索了公共服务机器人的公共应用，例如购物中心。但是，需要更多的证据表明，服务机器人可以为真实商店的销售做出贡献。此外，在促销促销的背景下，客户和服务机器人的行为尚未得到很好的检查。因此，可以认为有效的机器人行为类型，并且客户对这些机器人的反应尚不清楚。为了解决这些问题，我们在面包店安装了两个远程操作的服务机器人将近2周，一个在入口处作为迎接者，另一个在商店里推荐产品。结果表明，在应用机器人时期的销售量急剧增加。此外，我们注释了机器人和客户行为的视频录制。我们发现，尽管放置在入口处的机器人成功地吸引了路人的兴趣，但没有观察到访问商店的客户数量明显增加。但是，我们确认商店内部运行的机器人的建议确实产生了积极影响。我们详细讨论我们的发现，并为未来的研究和应用提供理论和实用建议。
In this paper, we report on a field study in which we employed two service robots in a bakery store as a sales promotion. Previous studies have explored public applications of service robots public such as shopping malls. However, more evidence is needed that service robots can contribute to sales in real stores. Moreover, the behaviors of customers and service robots in the context of sales promotions have not been examined well. Hence, the types of robot behavior that can be considered effective and the customers' responses to these robots remain unclear. To address these issues, we installed two tele-operated service robots in a bakery store for nearly 2 weeks, one at the entrance as a greeter and the other one inside the store to recommend products. The results show a dramatic increase in sales during the days when the robots were applied. Furthermore, we annotated the video recordings of both the robots' and customers' behavior. We found that although the robot placed at the entrance successfully attracted the interest of the passersby, no apparent increase in the number of customers visiting the store was observed. However, we confirmed that the recommendations of the robot operating inside the store did have a positive impact. We discuss our findings in detail and provide both theoretical and practical recommendations for future research and applications.
