论文标题

通过检索的项目相干性,无监督的问题清晰度预测

Unsupervised Question Clarity Prediction Through Retrieved Item Coherency

论文作者

Arabzadeh, Negar, Seifikar, Mahsa, Clarke, Charles L. A.

论文摘要

尽管对话系统最近取得了进展,但面对模棱两可的请求时,它们仍未表现顺利,连贯。当问题不清楚时,对话系统应具有提出澄清问题的能力,而不是假设特定的解释或仅仅回答他们不了解。先前的研究表明,当被问及一个澄清的问题时,用户更加满意,而不是收到无关的回答。尽管研究界对预测传统搜索环境中的查询歧义的问题非常关注,但研究人员对预测这种歧义何时足以在对话系统的背景下保证澄清的关注相对较少。在本文中,我们提出了一种预测澄清需求的无监督方法。该方法基于从初始答案检索步骤中测得的结果的一致性,这是假设与模棱两可的查询相比,较不含糊的查询更有可能检索更连贯的结果。我们根据其上下文相似性从检索到的项目中构建图形,将图形连接性的度量视为歧义的指标。我们评估了两个最近发布的开放域的对话问题回答数据集和Ambignq的方法,并将其与神经和非神经基线进行了比较。我们的无监督方法以及有监督的方法,同时提供更好的概括。

Despite recent progress on conversational systems, they still do not perform smoothly and coherently when faced with ambiguous requests. When questions are unclear, conversational systems should have the ability to ask clarifying questions, rather than assuming a particular interpretation or simply responding that they do not understand. Previous studies have shown that users are more satisfied when asked a clarifying question, rather than receiving an unrelated response. While the research community has paid substantial attention to the problem of predicting query ambiguity in traditional search contexts, researchers have paid relatively little attention to predicting when this ambiguity is sufficient to warrant clarification in the context of conversational systems. In this paper, we propose an unsupervised method for predicting the need for clarification. This method is based on the measured coherency of results from an initial answer retrieval step, under the assumption that a less ambiguous query is more likely to retrieve more coherent results when compared to an ambiguous query. We build a graph from retrieved items based on their context similarity, treating measures of graph connectivity as indicators of ambiguity. We evaluate our approach on two recently released open-domain conversational question answering datasets, ClariQ and AmbigNQ, comparing it with neural and non-neural baselines. Our unsupervised approach performs as well as supervised approaches while providing better generalization.

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