论文标题
个人虚拟助手的算法支持，用于自动化客户请求的处理
Algorithmic support of a personal virtual assistant for automating the processing of client requests
论文作者
论文摘要
本文介绍了为个人虚拟助手的功能创建算法支持，该支持允许自动处理客户请求的处理。该研究旨在减少商业系统中客户端请求的错误和处理时间 - 使用文本转录系统文本聊天或语音渠道。算法支持的发展结果以及对合成数据的工作质量的评估。
This article describes creating algorithmic support for the functioning of a personal virtual assistant, which allows automating the processing of customer requests. The study aims to reduce errors and processing time for a client request in business systems - text chats or voice channels using a text transcription system. The results of the development of algorithmic support and an assessment of the quality of work on synthetic data presented.
