论文标题
建立一个基于社会语言学的框架，用于研究人类计算机互动中的礼貌
Towards a Sociolinguistics-Based Framework for the Study of Politeness in Human-Computer Interaction
论文作者
论文摘要
礼貌在调节沟通和增强社会互动方面起着重要作用。研究表明，人们将交互式系统视为社会推动者，并可能期望这些系统表现出礼貌的行为。我们通过提出一个基于社会语言学和语用学的框架来扩大该领域的早期研究。该框架着重于两个互补概念 - 清晰度和礼貌。我们建议这些概念与交互式技术的各个领域有关，并为清晰度和礼貌规则适用于人类计算机互动（HCI）提供了示例。我们进行了一个实验室实验，其中根据Peekaboom游戏，在合作计算机游戏的背景下，礼貌和清晰度作为独立因素。对清晰度的操纵失败了，但根据框架的礼貌规则成功地操纵了礼貌。结果为框架的基本主张提供了经验支持，并可能促进有关社会计算各个领域和与HCI有关的各个领域的礼貌的更系统的研究。
Politeness plays an important role in regulating communication and enhancing social interactions.Research suggests that people treat interactive systems as social agents and may expect those systems to exhibit polite behavior. We augment early research in this area by proposing a framework that is grounded in sociolinguistics and pragmatics. The framework focuses on two complementary concepts - clarity and politeness. We suggest that these concepts are pertinent to various domains of interactive technologies and provide examples for the applicability of clarity and politeness rules to human-computer interaction (HCI). We conducted a laboratory experiment, in which politeness and clarity served as independent factors in the context of a cooperative computer game, based on the Peekaboom game. The manipulation of clarity failed, yet politeness was manipulated successfully based on the framework's rules of politeness. The results provide empirical support for the basic propositions of the framework and may facilitate more systematic research on politeness in various domains of social computing and other areas related to HCI.
