论文标题
敬畏与AWW：两种积极的情绪刺激对减轻在线内容主持人的压力的有效性
Awe Versus Aww: The Effectiveness of Two Kinds of Positive Emotional Stimulation on Stress Reduction for Online Content Moderators
论文作者
论文摘要
当人们可以自由地在互联网上创建和发布内容时，尤其是匿名时，他们并不总是尊重其发布的网站的规则和规定，使其他毫无戒心的用户在日常网络空间饮食中容易受到性别歧视，种族主义，威胁，威胁和其他不可接受的内容的影响。但是，内容主持人每天都在平均网民身上见证人类最糟糕的情况。这会造成主持人的损失，导致压力，疲劳和情绪困扰，类似于创伤后应激障碍（PTSD）的症状。本研究的目的是探索在婴儿动物的分散图像中增加积极的刺激，还是美丽的，令人敬畏的景观，有助于减少作为内容主持人的负面副作用。为了测试这一点，我们有300多个经验丰富的内容主持人阅读了并确定200个基于文本的社交媒体帖子是否可以接受公众消费。尽管我们着手测试积极的情绪刺激，但实际上，我们发现负面情绪的累积性可能会否定干预措施的大部分效果：该人练习内容的时间越长，负面的经历就越强。讨论了与同情疲劳的联系以及如何在内容主持人中最好地花费工作休息。
When people have the freedom to create and post content on the internet, particularly anonymously, they do not always respect the rules and regulations of the websites on which they post, leaving other unsuspecting users vulnerable to sexism, racism, threats, and other unacceptable content in their daily cyberspace diet. However, content moderators witness the worst of humanity on a daily basis in place of the average netizen. This takes its toll on moderators, causing stress, fatigue, and emotional distress akin to the symptomology of post-traumatic stress disorder (PTSD). The goal of the present study was to explore whether adding positive stimuli to breaktimes-images of baby animals or beautiful, aweinspiring landscapes-could help reduce the negative side-effects of being a content moderator. To test this, we had over 300 experienced content moderators read and decide whether 200 fake text-based social media posts were acceptable or not for public consumption. Although we set out to test positive emotional stimulation, however, we actually found that it is the cumulative nature of the negative emotions that likely negates most of the effects of the intervention: the longer the person had practiced content moderation, the stronger their negative experience. Connections to compassion fatigue and how best to spend work breaks as a content moderator are discussed.
