论文标题

LPAR-一个用于构建多声明,OMNI频道和工业级自然语言界面的分布式多代理平台

LPar -- A Distributed Multi Agent platform for building Polyglot, Omni Channel and Industrial grade Natural Language Interfaces

论文作者

Sharma, Pranav

论文摘要

在大多数企业的自动化议程上,以个人和近乎人类的方式为客户服务和满意的目标。最近几年,自然语言处理领域取得了巨大进展,这导致了许多企业的对话代理的部署。当前的大多数工业部署倾向于使用单层单位设计设计,以建模域的全部知识和技能。尽管这种方法是市场上最快的方法之一,但整体设计使得很难扩展到一点点。无缝利用自然语言处理和单个解决方案中信息检索的子领域提供的许多工具也存在挑战。可以利用以提供相关信息的子字段是,问答系统,抽象性摘要,语义搜索,知识图等。当前部署也倾向于非常依赖于基本的对话性AI平台(开源或商业)(开源或商业),这是一个挑战,因为这是一个快速发展的空间,并且在中期的3-4岁年级中,任何一个平台都可以考虑到未来的证据。最近,也有一些工作来构建倾向于利用主体概念的多代理解决方案。尽管这表明了希望,但这种方法仍然使主体本身难以扩展。为了应对这些挑战,我们介绍了LPAR,这是一个分布式的多代理平台,用于大规模工业部署多样性,多样化和可互操作的代理。 LPAR的异步设计支持动态扩展的域。我们还引入了LPAR系统中可用的多种策略,以选择最合适的代理商来服务客户查询。

The goal of serving and delighting customers in a personal and near human like manner is very high on automation agendas of most Enterprises. Last few years, have seen huge progress in Natural Language Processing domain which has led to deployments of conversational agents in many enterprises. Most of the current industrial deployments tend to use Monolithic Single Agent designs that model the entire knowledge and skill of the Domain. While this approach is one of the fastest to market, the monolithic design makes it very hard to scale beyond a point. There are also challenges in seamlessly leveraging many tools offered by sub fields of Natural Language Processing and Information Retrieval in a single solution. The sub fields that can be leveraged to provide relevant information are, Question and Answer system, Abstractive Summarization, Semantic Search, Knowledge Graph etc. Current deployments also tend to be very dependent on the underlying Conversational AI platform (open source or commercial) , which is a challenge as this is a fast evolving space and no one platform can be considered future proof even in medium term of 3-4 years. Lately,there is also work done to build multi agent solutions that tend to leverage a concept of master agent. While this has shown promise, this approach still makes the master agent in itself difficult to scale. To address these challenges, we introduce LPar, a distributed multi agent platform for large scale industrial deployment of polyglot, diverse and inter-operable agents. The asynchronous design of LPar supports dynamically expandable domain. We also introduce multiple strategies available in the LPar system to elect the most suitable agent to service a customer query.

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