论文标题
使用IBM Watson的语音互动多语言学生支持系统
A Voice Interactive Multilingual Student Support System using IBM Watson
论文作者
论文摘要
通过以人工智能的方式与用户进行逐渐类似人类的对话方式进行交流,正在开发由人工智能提供支持的系统。聊天机器人,也称为对话系统,交互式对话代理或虚拟代理是在各种应用程序中使用的此类系统的一个示例,从业务领域的客户支持到医疗保健领域的陪伴。开发可以最好地响应用户的个性化需求的聊天机器人变得越来越重要,以便他们可以以真实的人类方式对用户尽可能帮助。本文研究并比较了三个流行的聊天机器人API产品,然后提出并开发了一个语音互动和多语言聊天机器人,可以使用IBM Watson Assistant,Tone Analyzer和语言翻译有效地响应用户的情绪,音调和语言。使用针对用户在考试压力方面响应使用Google表格产生的数据的用户对用户的需求进行响应的用例来评估聊天机器人。测量聊天机器人在分析有关考试压力的响应时的效果的结果表明,聊天机器人对用户对考试的感觉的响应适当地响应了76.5%。聊天机器人也可以适用于其他应用领域,例如学生信息中心,政府亭和心理健康支持系统。
Systems powered by artificial intelligence are being developed to be more user-friendly by communicating with users in a progressively human-like conversational way. Chatbots, also known as dialogue systems, interactive conversational agents, or virtual agents are an example of such systems used in a wide variety of applications ranging from customer support in the business domain to companionship in the healthcare sector. It is becoming increasingly important to develop chatbots that can best respond to the personalized needs of their users so that they can be as helpful to the user as possible in a real human way. This paper investigates and compares three popular existing chatbots API offerings and then propose and develop a voice interactive and multilingual chatbot that can effectively respond to users mood, tone, and language using IBM Watson Assistant, Tone Analyzer, and Language Translator. The chatbot was evaluated using a use case that was targeted at responding to users needs regarding exam stress based on university students survey data generated using Google Forms. The results of measuring the chatbot effectiveness at analyzing responses regarding exam stress indicate that the chatbot responding appropriately to the user queries regarding how they are feeling about exams 76.5%. The chatbot could also be adapted for use in other application areas such as student info-centers, government kiosks, and mental health support systems.