ISO/TS TECHNICAL SPECIFICATION 18152 First edition 2010-06-01 Ergonomics of human-system interaction Specification for the process assessment of human-system issues Ergonomie de I'interaction homme-systeme - Specification pour I'evaluation de processus des aspects homme-systeme Reference number ISO/TS 18152:2010(E) @ ISO 2010 by IHS under lic itted without license from IHS Not for Resale ISO/TS18152:2010(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In accepts no liability in this area. Adobe is a trademark of Adobe Systems Incorporated. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by IsO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below COPYRIGHTPROTECTEDDOCUMENT @ISO2010 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means isO's memberbody in the country of the requester. Iso copyright office Case postale 56. CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland @ ISO 2010 - All rights reserved ted without licensefrom IHS Not for Resale ISO/TS 18152:2010(E) Contents Page Foreword Introduction 1 Scope 2 Conformance 3 Normative references 4 Terms and definitions, 2 5 Symbols (and abbreviated terms).. 6 Content and format of the model... 6.1 Use of this Technical Specification, 6.2 Format of the HS model... 7 Human-system process category (HS) 7.1 Hs.1 Life cycle involvement.... .9 7.2 HSs.2 Integrate human factors. 12 7.3 Hs.3 Human-centred design ... Annex A (informative) Exemplar assessment model ... .20 Annex B (informative) Structure and context of the human-system model.. 63 Annex C (informative) Human resources process. ..68 Annex D (informative) Use of the human-system life cycle processes. 71 Annex E (informative) ISO/IEc 15504 capability scale and attributes . .75 Annex F (informative) Mapping between processes in this specification . 81 Annex G (informative) Mapping to ISO 13407 and ISO/TR 18529... ..85 Annex H (informative) Mapping to ISO/IEC 15288 .87 Annex I (informative) Conformance with ISO/IEC 15504.. ..89 Bibliography Copyright International Organization for Standardizalon ghts reserved ii se from IHS Not for Resale ISO/TS18152:2010(E) Foreword Iso (the International Organization for Standardization) is a worldwide federation of national standards bodies technicalcommittees.Eachmemberbodyinterestedinasubjectforwhichatechnicalcommitteehasbeer International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/lEC Directives, Part 2. adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. In other circumstances, particularly when there is an urgent market requirement for such documents, a technical committee may decide to publish other types of document: an ISO Publicly Available Specification (ISO/PAs) represents an agreement between technical experts in an IsO working group and is accepted for publication if it is approved by more than 50 % of the members of the parent committee casting a vote; committee and is accepted for publication if it is approved by 2/3 of the members of the committee casting a vote. An ISO/PAS or ISO/TS is reviewed after three years in order to decide whether it wil