TECHNICAL ISO/IEC TS SPECIFICATION 33073 First edition 2017-11 Information technology Process assessment Process capability assessment model for quality management Technologies de I'information Evaluation des processus Modele d'évaluation de I'aptitude des processus pour le management de la qualité Reference number EC IS0/IEC TS 33073:2017(E) s @IS0/IEC 2017 ACKEY, MA nout license from IHS IS0/IEC TS 33073:2017(E) COPYRIGHT PROTECTED DOCUMENT IS0/IEC 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either Iso at the address below or Iso's member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org @ IS0/IEC 2017 - All rights reserved see=NanyangTechnological Univ/5926867100,User=JACKEY,MA No reproduction or networking pemited without license from IHS IS0/IEC TS 33073:2017(E) Contents Page Foreword ..V Introduction. ..vi 1 Scope. 2 Normative references 3 Terms and definitions ..1 4 Overview of the Process Assessment Model (PAM) ..2 4.1 General .2 4.2 Structure of the Process Assessment Model .3 4.2.1 Processes.. .3 4.2.2 Process dimension ..4 4.2.3 Capability dimension 4 4.3 Assessmentindicators 4.3.1 Process Capability Indicators. 7 4.3.2 Process Performance Indicators ..8 4.4 Measuring process capability. .8 5 The process dimension and process performance indicators (Level 1) .10 5.1 General 10 5.2 CoM.01 Communication management .11 5.3 COM.02 Documentation management. .12 5.4 CoM.03 Human resource management. ..14 5.5 COM.04 Improvement ..14 5.6 COM.05 Internal audit. .16 5.7 COM.06 Management review. .16 5.8 CoM.o7 Non-conformity management ..17 5.9 COM.08 Operational planning. 19 5.10 COM.09 Operational implementation and control. .22 5.11 COM.10 Performance evaluation. 24 5.12 COM.11 Risk management 25 5.13 ORG.01 Asset management. 27 5.14 ORG.02 Measurement resource management 27 5.15 ORG.03 Supplier management. 28 5.16 TEC.01 Configuration management 29 5.17 TEC.02 Process changes. 30 5.18 TEC.03 Product/service changes 31 5.19 TEC.04 Product/service design 32 5.20 TEC.05 Product/service planning .32 5.21 TEC.06 Product/service quarantine. .33 5.22 TEC.07 Product/service requirements 34 5.23 TEC.08 Product/service review 35 5.24 TEC.09 Product/service supply. 36 5.25 TEC.10 Product/service validation 37 5.26 TEC.11 Product/service verification 5.27 TOP.01 Leadership. .38 6 Process capability indicators ..40 6.1 General. ..40 6.2 Process capability levels and process attributes. ..41 6.2.1 General. .41 6.2.2 Process capability Level O: Incomplete process. ..41 6.2.3 Process capability Level 1: Performed process ..41 6.2.4 Process capability Level 2: Managed process. .42 6.2.5 Process capability Level 3: Established process. .47 6.2.6 Process capability Level 4: Predictable process 52 CopyrintntematonalEAll rights reserved ii ACKEY,MA IS0/IEC TS 33073:2017(E) 6.2.7 Process capability Level 5: Innovating process. .56 6.3 Related processes for process attributes .60 Annex A (informative) Conformity of the process assessment model 62 Annex B (informative) Input and output characteristics .67 Annex C (informative) Association between base practices and Iso 9o01 requirements.. .107 Bibliography 298 @ IS0/IEC 2017 - All rights reserved NotforResale,11/12/201721:21:57MST 5926867100, User=JACKEY,MA Noreproo mited without license from IHS IS0/IEC TS 33073:2017(E) Foreword IsO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission)formthespecializedsystemforworldwidestandardization.Nationalbodiesthatare members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with p