ISO/IEC INTERNATIONAL STANDARD 16350 First edition 2015-08-01 Information technology - Systems and software engineering Application management Technologies de I'information Gestion d'application Exigences pour la gestion d'application Reference number ISO/IEC16350:2015(E) Tso E( International Organization for Standardization Institute of Standardization 5956617 @ IS0/IEC 2015 mitted without license from IHS IS0/IEC 16350:2015(E) COPYRIGHTPROTECTEDDOCUMENT IS0/IEC 2015, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org License-zhejiang nstute of tanarRalSS/JEC 2015 - All rights reserved HS und Not for Resale, 2015/10/22 07:32:48 networking permited without license from IHS IS0/IEC 16350:2015(E) Contents Page Foreword ..V Introduction. ...vi 1 Scope. 1.1 General .1 1.2 Applicability ..4 1.2.1 Audience 4 1.2.2 Field of application 1.3 Limitations ..5 2 Conformance .6 2.1 Intended usage. .6 2.2 Full conformance. .6 2.2.1 General. .6 2.2.2 Full conformance to outcomes. ..6 2.2.3 Full conformance to tasks ..6 2.3 Tailored conformance 3 Normative references 4 Terms and definitions ..7 5 Application Management Processes .13 5.1 Application Support Processes. .13 5.1.1 Use Support.. ..13 5.1.2 Configuration Management. .15 5.1.3 Application Operation Management 18 5.1.4 Continuity Management. 21 5.2 Application Maintenance and Renewal Processes 23 5.2.1 Impact Analysis 23 5.2.2 Software Design. 26 5.2.3 Software Construction and Integration 29 5.2.4 Software Testing 33 5.2.5 Preparation of Transfer to Production. 35 5.3 Connecting Processes. 37 5.3.1 Application Change Management 38 5.3.2 Software Control and Distribution .40 5.4 Management Processes. .42 5.4.1 Agreement Management .42 5.4.2 Planning and Control. .45 5.4.3 Quality Management 49 5.4.4 Financial Management 52 5.4.5 Supplier Management 55 5.5 Application Strategy Processes. 58 5.5.1 Analysis of Developments in IT. 58 5.5.2 Customer Organizations Analysis 59 5.5.3 Customer Environment Analysis 60 5.5.4 Application Life Cycle Management 62 5.5.5 Application Portfolio Management. 63 5.6 Application Management Organization Strategy Processes .65 5.6.1 Account and Market Definition .65 5.6.2 Capabilities Definition. .66 5.6.3 Technology Definition 68 5.6.4 Sourcing Definition.. 69 5.6.5 Service Delivery Definition .71 Annex A (informative) Explanatory statements ..75 Annex B (normative) Tailoring Process ..77 ntemaional ognzationSEG2015-All rights reserved iii censee=Zhejang Institute of Standardization 5956617 No reproduction or networking permitted without license from IHS IS0/IEC 16350:2015(E) Annex C (informative) Process Reference Model for assessment purposes .79 Annex D (informative) Relationship to IS0/IEC 15504-8:2012 .81 Annex E (informative) References made to IS0/IEC 20000-1 and IS0/IEC 12207 .82 Bibliography .85 Licene-zZhejag lnste f StandarRalS6JEC 2015 - All rights reserved vided by IHS under I No reproduction or networking permitted without license from IHS IS0/IEC 16350:2015(E) Foreword IsO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission)formthespecializedsystemforworldwidestandardization.Nationalbodiesthatare members of ISO or IEC participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. IsO and IEC technical committees collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental, in liaison with IsO and IEC, also take part in t