BS ISO 24518:2015 BSl Standards Publication Activities relating to drinking water and wastewater services - Crisis management of water utilities bsi. ..making excellenCe a habit. BS ISO 24518:2015 BRITISH STANDARD National foreword This British Standard is the UK implementation of ISO 24518:2015. The UK participation in its preparation was entrusted to Technical Committee CB/503,Drinking water and wastewater service levels. A list of organizations represented on this committee can be obtained on request to its secretary. This publication does not purport to include all the necessary provisions of a contract. Users are responsible for its correct application. @The British Standards Institution 2015.Published by BSI Standards Limited 2015 ISBN9780580839436 ICS 03.080.30; 13.060.01 Compliance witha BritishStandard cannot conferimmunityfrom legal obligations. This British Standard was published under the authority of the Standards Policy and Strategy Committee on 31 August 2015. Amendments issued since publication Date Text affected BS ISO 24518:2015 ISO 24518 INTERNATIONAL STANDARD First edition 2015-08-01 Activities relating to drinking water and wastewater services Crisis management of water utilities ActivitesrelativesauxservicesdeI'eaupotableetde I'assainissement-Gestion de crise des services publics de I'eau EIE TSO @IS02015 BSISO24518:2015 IS024518:2015(E) COPYRIGHTPROTECTEDDOCUMENT ISO2015, Published in Switzerland AHbyghty rasansedlalestronicotherwipenifiedlaniclaindfiuthisgpplbbicatbpyimgyoltqnsthgintprndtioedntnttiaet) otineamyisovithout prior written permission. Permission can be requested from either ISO at the address below or ISo's member body in the country of the requester. fsodecparibh Aeics 3·CP401 CH-1214 Vernier, Geneva, Switzerland Tel.+41 22 749 0111 Fax +41 22 749 09 [email protected] 47 www.iso.org ii @ IS0 2015 - All rights reserved BS ISO24518:2015 IS024518:2015(E) Contents Page Foreword Iptroduction. .vi Scope 2 Normative references 1 3 Terms and definitions 1 3.1 Terms relating to "plan" 1 3.2 Terms relating to"do" .3 4 Context oftheorganization 5 4.1 Understanding the organization and its context 5 4.2 Understanding theneeds and expectations of interested parties 5 4.3 CrisisDetermiariagthmaendpysfehe.crisis.management system 5 4.4.1 General. .5 4.4.2 5 Phases and activities over the course of a crisis 5 6 Leadership 5.1 Leadership and commitment 6 5.2 Policy 7 5.3 5rμcturaeneralorganizationrfor responding tocrisis'situations" 8 5.3.2 Tasks and structure of the crisis management team .8 6 5.4 Organization roles,responsibilitiesand authorities .8 Planning. 9 6.1 Actions toaddress risks and opportunities 9 6.2 Elements of the crisis management plan -Pre-Crisis phase 10 7 Support 11 7.1 .11 Resources. 7.2 Competence 11 7.3 Aovanenezsation 12 7.4.1 General. 12 7.4.2 Crisis management system communications-Internal .12 Dhumenteisisiafageatin... system communications-External 7.5 12 7.5.1 General. 13 7.5.2 .13 Creating and updating 8 Operation .14 8.1 Operational planning and control 14 8.2 14 Response 8.2.1 Gentivaltingthe.crisis.management.team. 14 8.2.3 Work flow of the crisis management team 16 17 8.2.4 Communicationsand cooperation 9 Performanceevaluation .18 9.1 Monitoring,measurement, analysis and evaluation. 18 9.1.1 Monitoring and review of the implementation of the crisis managementsystem 18 @IS0 2015-All rights reserved iii BS ISO 24518:2015 IS0 24518:2015(E) i二_ 10 Improvement .20 10.1 Nonconformity and corrective action 20 10.2 Continual improvement 21 Bibliography 22 iv @ IS0 2015 - All rights reserved BSISO 24518:2015 IS0 24518:2015(E) Foreword Iso (the International Organization for Standardization) is a worldwide federation of national standards thodiegh(IsO tectmiset boabiesjtahsewofkdf pmtepaeingbodyInitteresitedaihStandtbjdstisorowhidlycarrtiechmital committee has been established has therighttoberepresented on that committee. International organizations, governmentaland non-governmen