ISO INTERNATIONAL STANDARD 21998 First edition 2020-12 Interpreting services Healthcare interpreting Requirements and recommendations Services d'interprétation-Interpretation dans le domainede la santé-Exigences etrecommandations Reference number IS021998:2020(E) ISO @ISO 2020 IS0 21998:2020(E) COPYRIGHTPROTECTEDDOCUMENT @IS02020 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting below or Iso's memberbody in the country ofthe requester. ISO copyright office CP 40i : Ch.de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22.749 01 11 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0 2020 - All rights reserved IS021998:2020(E) Contents Page Foreword ..iv Introduction .. 1 Scope. 2 Normative references 3 Terms and definitions 3.1 Terms related to people involved in interpreting and to modes of interpreting .1 3.2 Terms related to translation. 3.3 Terms related to interpreting settings and specializations. 4 3.4 Terms related to language .5 4 Healthcare interpreter competences .6 4.1 Patient safety competence 6 4.2 Linguisticproficiency competence .6 4.3 Intercultural competence. 7 4.4 Interpersonalcompetence .7 4.5 Technical competence 7 4.6 Competence in health-relatedterminological research .7 4.7 .7 Healthcarerelated competence .7 4.8 Communicativecompetence 4.9 Interpreting competence. ..8 4.10 Entrepreneurial competence. .8 5 Healthcare interpreting qualifications .8 6 Linguistic assistance .8 7 Authorization as healthcare interpreter .8 8 Professional developmentContinuingeducation ..9 9 Responsibilities of interpreting service providers and interpreters 9.1 Responsibilities of the interpreting serviceproviders .9 9.2 Responsibilities ofhealthcare interpreters. ..10 AnnexA (informative)Selection ofthe interpreting mode ..12 AnnexB (informative)Selection oftheinterpreting modality ..13 Annex C (informative) Self-care and vicarious trauma ..15 Bibliography ..16 @IS0 2020 -All rights reserved ili