ISO/TS TECHNICAL SPECIFICATION 37151 First edition 2015-05-01 , University of Portsmouth, Version correct as of 27/10/2016 Smart community infrastructures Principles and requirements for performance metrics Infrastructures communautaires intelligentesPrincipes et exigences pour la métrique des performances Licensed copy: Portsmouth University , Reference number IS0/TS37151:2015(E) IS02015 IS0/TS 37151:2015(E) Version correct as of 27/10/2016 , University of Portsmouth, I copy: Portsmouth University , Licensed COPYRIGHTPROTECTED DOCUMENT IS0 2015, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org ii @ IS0 2015 - All rights reserved IS0/TS 37151:2015(E) Contents Page Foreword ..iv Introduction. ..V , University of Portsmouth, Version correct as of 27/10/2016 1 Scope. .1 2 Normative references 3 Terms and definitions ..2 4 Overview ..4 4.1 Outline .4 4.2 Possibleuse ..4 4.2.1 General .4 4.2.2 Support tool for community managers .4 4.2.3 Facilitationtool 4 5 Principles .5 5.1 General .5 5.2 Ideal properties to be achieved .5 5.3 Relating community issues onto community infrastructure performances ..6 5.4 Possible stakeholders to be considered ..6 6 Requirements for common approach to identify metrics .7 6.1 General requirements .7 6.2 Requirements for understanding the perspectives of key stakeholders for community infrastructures .9 6.2.1 General .9 6.2.2 Residents perspective. ..10 6.2.3 Community managers perspective ..10 6.2.4 Environmental perspective. .10 6.3 Requirements for identifying needs 10 6.3.1 General. .10 6.3.2 Needs from the residents perspective ..10 6.3.3 Needs from the community managers perspective ..10 6.3.4 Needs from the environmental perspective. .11 6.4 Guidance for translating needs into performance characteristics .11 6.4.1 General .11 6.4.2 Performance characteristics from the residents perspective .11 6.4.3 Performance characteristics from the community managers perspective ..12 6.4.4 Performance characteristics from the environmental perspective ..13 6.5 Requirements for identifying metrics .14 Annex A (informative) Examples of applicability of the step-wise approach in Clause 6 to existing key performance indicators for particular types of community infrastructures...16 Annex B (informative) Example of relating community issues onto community infrastructure performances. .49 Bibliography .56 @ IS0 2015 - All rights reserved iii