ISO/IEC TECHNICAL REPORT TR 33014 First edition 2013-12-01 Information technology Process assessment t Guide for process improvement Technologies de l'information-Evaluation des procédés-Guide de I'amelioration des procédés Reference number ISO/IECTR 33014:2013(E) OSI IEC ?ISO/IEC2013 THS under Not for Resale ISO/IEC TR 33014:2013(E) COPYRIGHTPROTECTEDDOCUMENT ? ISO/IEC2013 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. ISO copyright office Case postale 56. CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland ISO/IEC2013-All rightsreserved itted without license from IHS Not for Resale ISO/IEC TR 33014:2013(E) Contents Page Foreword Introduction. .vi 1 Scope 2 Normative references... 3 Terms and definitions. 4 Introduction and overview of continual process improvement. 4.1 Framework ... 4.2 4.2.1 Management / Sponsor... 4.2.2 Project Organization ... 4.2.3 Experts........ 4.2.4 Process Improvement Unit (Process owners)...... 4.2.5 Process Improvement Manager ..... 4.2.6 Process Improvement Team Member.. 4.2.7 Customer. 4.2.8 Project Manager. 4.2.9 Practitioner.. 4.3 Basics in continual process improvement. 4.4 Basics in improvability . 5 Process Improvement. 5.1 Overview...... 5.2 Steps of process improvement.. 10 5.2.1 Step 1 - Examine organization's business goals 5.2.2 Step 2 - Initiate process improvement cycle. 10 5.2.3 Step 3 - Perform a process assessment 11 5.2.4 Step 4 - Develop action plan . 12 5.2.5 Step 5 - Implement improvements. 15 5.2.6 Step 6 - Confirm improvements.... 5.2.7 Step 7 - Sustain improvements.. 17 5.2.8 Step 8 - Monitor performance ... 18 6 Improvability basics - Organizational support for process improvement... 18 6.1 19 6.2 Step 1 - Identify business goals.... 6.3 Step 2 - Identify the scope of organizational change .... 20 6.4 Step 3 - Select models and methods and identify roles in process improvement.. 21 6.5 Step 4 - Identify the overall change strategy.... 6.5.1 Overall change strategy.. 21 6.5.2 Identify the overall change strategy .... 23 6.6 Step 5 - Identify status of improvement support elements.. 23 6.6.1 Process improvement support elements.... 6.6.2 Identify and use the improvement support elements.. 26 6.7 Step 6 - Define scope of change - and what to change . 26 6.8 Step 7 - Define organization for enhancement and process improvement. .27 6.8.1 Enhance the improvability - the improvement support element. 27 6.9 Organization of process improvement work... 27 7 Enhance project improvability .. 28 7.1 Overview.... 28 7.2 Step 1 - Identify status of improvement support elements... CopyrightInernationalOganzanstanardization Allrightsreserved ii inse from IHS Not for Resale