ISO INTERNATIONAL STANDARD 44001 First edition 2017-03 Collaborative business relationship management systems - Requirements and framework Systemes de management collaboratif d'une relation d'affaire - Exigences et cadre de travail Reference number IS0 44001:2017(E) International Organization for Standardization @ IS0 2017 =ZHEJIANG INST OF STANDARDIZATION C1 5956617 vided by IHS underI ted without license from IHS IS0 44001:2017(E) COPYRIGHTPROTECTEDDOCUMENT IS0 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISOcopyrightoffice Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org Internatinair PrganizationforStandardization ensee-ZHEJIANG INSTOFSTANDARDIZAoISQa7 - All rights reserved Not for Resale, 2017/5/11 01:44:38 etworking permitted without license from IHS IS0 44001:2017(E) Contents Page Foreword ..vi Introduction. ..vii 1 Scope. 2 Normative references 3 Terms and definitions ..1 4 Context of the organization .5 4.1 Understanding the organization and its context .5 4.2 Understanding the needs and expectations of stakeholders .5 4.3 Determining the scope of the collaborative business relationship management system.... 5 4.4 Collaborative business relationship management system. ..6 4.5 Creation of value. .6 5 Leadership ..6 5.1 Leadership and commitment ..6 5.2 Policy .7 5.3 Organization roles, responsibilities and authorities ..7 5.3.1 Top management. .7 5.3.2 Establishment of an organizational governance structure ..7 5.3.3 Seniorexecutiveresponsible .8 6 Planning. ..8 6.1 Actions to address risks and opportunities ..8 6.2 Collaborative business relationship objectives and planning to achieve them. 6.3 Identification and prioritization of collaborative business relationships .9 6.3.1 General 6.3.2 Identification of opportunities for collaboration. .9 7 Support. .10 7.1 Resources. .10 7.2 Competence and behaviour. ..10 7.3 Awareness .10 7.4 Communication .10 7.5 Documented information ..11 7.5.1 General. ..11 7.5.2 Creating and updating. .11 7.5.3 Control of documented information ..11 7.5.4 Record of collaborative competencies .11 7.5.5 Corporate RMP ..12 8 Operation .12 8.1 Operational planning and control ..12 8.2 Operational awareness (Stage 1) .12 8.2.1 General. .12 8.2.2 DutiesofSER .13 8.2.3 Application and validation of operational governance structure ..13 8.2.4 Identification of operational objectives and value. ..13 8.2.5 Establishment of value analysis process. .14 8.2.6 Identification and prioritization of collaborative business relationships ..14 8.2.7 Development of competencies and behaviour. .14 8.2.8 Initial risk assessment ..14 8.2.9 Establishment of the RMP .. 14 8.3 Knowledge (Stage 2) .15 8.3.1 General. .. 15 8.3.2 Strategy and business case .15 8.3.3 Identification of key individuals' competence and behaviour. .17 iii Censee=ZHEJIANG INST OF STANDARDIZATION C1 5956617 ed withoutlicense from IHS Not for Resale, 2017/5/11 01:44:38