ISO INTERNATIONAL STANDARD 21101 First edition 2014-04-01 Adventure tourism Safety management systems Requirements Tourisme d'aventure - Systemes de management de la sécurite - Exigences Reference number IS0 21101:2014(E) LSO IS02014 IHS under lic itted without license from IHS Not for Resale IS0 21101:2014(E) COPYRIGHTPROTECTEDDOCUMENT @ IS0 2014 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Case postale 56:CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland @ IS0 2014 - All rights reserved No reproductic networking permited without license from IHS Not for Resale IS0 21101:2014(E) Contents Page Foreword ..iv Introduction. ..V 1 Scope. .1 2 Normative references 3 Terms and definitions ..1 4 Context of the organization .1 4.1 Understanding the organization and its context .7 4.2 Understanding the needs and expectations of interested parties 4.3 Determining the scope of the adventure tourism safety management system. ..8 4.4 Adventure tourism safety management system... ..8 5 Leadership 5.1 Leadership and commitment ..8 5.2 Policy ..8 5.3 Organizational roles, responsibilities and authorities .9 6 Planning .9 6.1 Actions to address risks and opportunities .9 6.2 Adventure tourism safety objectives and planning to achieve them. ..10 7 Support .11 7.1 Resources .11 7.2 Competence .11 7.3 Awareness. .11 7.4 Communication .11 7.5 Documented information .12 8 Operation .13 8.1 Operational planning and control .13 8.2 Emergency preparedness and response .14 8.3 Managing incidents .14 9 Performance evaluation .15 9.1 Monitoring, measurement, analysis and evaluation. .15 9.2 Internal audit ..15 9.3 Management review. ..16 10 Improvement ..16 10.1 Nonconformity and corrective action ..16 10.2 Continual improvement. ..17 Annex A (normative) Adventure tourism risk management process ..18 Annex B (informative) Partial examples of tools for safety management ..20 Bibliography .22 iii Stal ded by IHS under lic se with ISt ed without license from IHS Not for Resale