ISO/TS TECHNICAL SPECIFICATION 54001 First edition 2019-04 Quality management systems Particular requirements for the application of IS0 9001:2015 for electoral organizations at all levels of government Systemes de management de la qualité - Exigences particulieres pour I'application de I'ls0 9001:2015 aux organismes électoraux a tous les niveaux du gouvernement Reference number IS0/TS 54001:2019(E) osi @IS02019 IS0/TS 54001:2019(E) COPYRIGHTPROTECTEDDOCUMENT @ IS0 2019 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either IsO at the address below or Iso's member body in the country of the requester. ISO copyright office CP 401 : Ch. de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland ii @ IS0 2019 - All rights reserved IS0/TS 54001:2019(E) Contents Page Foreword ..V Introduction.. ..vi 1 Scope. 2 Normative references 3 Terms and definitions. ..2 3.1 Terms related to electoral quality management system .2 3.2 Terms related to electoral infrastructure and logistics 3.3 Terms related to voting. .4 4 Context of the organization. .6 4.1 Understanding the organization and its context ..6 4.2 Understanding the needs and expectations of interested parties .6 4.3 Determiningthescopeofthegualitymanagementsystem 4.4 Quality management system and its processes... ..8 5 Leadership .9 5.1 Leadership and commitment .9 5.1.1 General. .9 5.1.2 Customer focus. ..10 5.2 Policy .10 5.2.1 Establishing the quality policy. .10 5.2.2 Communicating the quality policy 5.3 Organizational roles, responsibilities and authorities .11 6 Planning. ..12 6.1 Actions to address risks and opportunities ..12 6.2 Quality objectives and planning to achieve them. ..13 6.3 Planning of changes. 7 Support. ..14 7.1 Resources. ..14 7.1.1 General .14 7.1.2 People .14 7.1.3 Infrastructure ..14 7.1.4 Environment for the operation of processes ..16 7.1.5 Monitoring and measuring resources .17 7.1.6 Organizational knowledge. ..18 7.2 Competence .18 7.2.1 General ..18 7.2.2 General for the electoral body. .18 7.2.3 Education and training of poll workers .19 7.3 Awareness .19 7.4 Communication 19 7.5 Documented information .20 7.5.1 General. .20 7.5.2 Creating and updating 20 7.5.3 Control of documented information 21 7.5.4 Minimum documentation requirements. 21 7.5.5 Control of records 23 7.5.6 Minimum records requirements ..23 8 Operation .27 8.1 Operational planning and control 27 8.2 Requirements for products and services ..28 8.2.1 Customer communication .28 8.2.2 Determining the requirements for products and services 28 @ IS0 2019 - All rights reserved ii