ISO/TS TECHNICAL SPECIFICATION 23686 First edition 2022-10 ServiceexcellenceMeasuring serviceexcellenceperformance Excellencedeservice-Conceptiond'unsystemedemesureet d'évaluation del'excellence de service Referencenumber IS0/TS23686:2022(E) ISO2022 IS0/TS23686:2022(E) COPYRIGHTPROTECTEDDOCUMENT CIS02022 All rights reserved.Unless otherwise specified, or required in the context of its implementation,no part of this publication may bereproducedorutilizedotherwiseinanyformorbyanymeans,electronicormechanical,includingphotocopying,orpostingon the internetoran intranet,without priorwritten permission.Permission canbe requestedfromeitherIsOattheaddressbelow orIso'smemberbodyinthecountryoftherequester. Isocopyrightoffice CP40i.Ch.deBlandonnet8 CH-1214 Vernier, Geneva Phone:+4122 7490111 Email:[email protected] Website:www.iso.org Publishedin Switzerland i IS02022-Allrightsreserved