ISO/IEC INTERNATIONAL STANDARD 19086-4 First edition 2019-01 Cloudcomputing-Servicelevel agreement (SLA) framework - Part 4: Componentsofsecurityand of protection of PII Informatiqueennuage-Cadredetravail deI'accord duniveaude service- Partie4:ElementsdesecuriteetdeprotectiondesPll Referencenumber ISO/IEC19086-4:2019(E) ISO/IEC2019 Q120008749 IS0/IEC19086-4:2019(E) COPYRIGHTPROTECTEDDOCUMENT IS0/IEC2019 All rights reserved.Unless otherwise specified,or required in the context ofits implementation,no partofthis publication may be reproduced or utilizedotherwise in anyform orby anymeans,electronicor mechanical, including photocopying,or posting on the internet or an intranet, without prior written permission.Permission can be requested from either ISO at the address beloworIso'smemberbodyinthecountryoftherequester. ISO copyright office CP401:Ch.deBlandonnet 8 CH-1214 Vernier,Geneva Phone:+41227490111 Fax:+41227490947 Email:copyright@iso.org Website:www.iso.org Published in Switzerland ii CIS0/IEC2019-Allrightsreserved Q120008749