ISO/IEC 29155-1 INTERNATIONAL STANDARD edition Second2017-12 Systems and software engineering Information technology project performance benchmarking framework Fancepts and definitions Ingenierie des systemes et du logiciel -Cadre de conduite de tests de performance de projetde technologies de I'information- Partie1:Conceptsetdéfinitions Reference number IEC Iso IS0/IEC 29155-1:2017(E) @IS0/IEC2017 IS0/IEC29155-1:2017(E) COPYRIGHTPROTECTEDDOCUMENT IS0/IEC 2017, Published in Switzerland AHbyghty raeansedlalestronicotherwipemifieldlanilaitdfitdisgpplbbicatbpyimgyoltqnsthgintprndtioedntnttiaiaet) otimeamyisowithout prior written permission. Permission can be requested from either ISO at the address below or ISo's member body in the country of the requester. fsodeBparigbt Afics 3·CP401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 [email protected] www.iso.org ii @IS0/IEC 2017 - All rights reserved IS0/IEC29155-1:2017(E) Contents Page Foreword iv Iptroduction. V Scope 2 Normative references 1 3 Terms and definitions 1 4 Abbreviatedterms 4 5 Overviewoftheframework 4 5.1 General. 5.2 Concepts of IT project performance benchmarking 4 5.2.1 Coverallfrancawarkiargivities 4 5.2.3 Supporting activities. .6 5.2.4 Benchmarkinginformationbase 7 5.2.6 Betechalarkleng instpprents. 8 5.2.7 Benchmarking experience base .8 5.3 Stakeholders. 8 6 Requirementsforbenchmarking .11 7 Benchmarkingreporting .12 8 Data collectionand maintenance. ..13 9 Additionalstandardization areas ofbenchmarking framework .14 9.1 General. .14 9.2 Benchmarking domains 14 3:4 Data charasteristics 15 9.5 Data exchange .15 Bibliography 16 @ IS0/IEC 2017 -All rights reserved iii