International ISO Standard ISO24512 Activities relating to drinking Second edition 2024-02 water and wastewater services Guidelines for the management of drinking water utilities and for the assessment of drinking water services Activités relatives aux services de I'eau potable et de I'assainissement - Lignes directrices pour le management des services publics de I'eau potable et pour I'évaluation des services fournis Reference number Iso 24512:2024(en) @ ISO 2024 IS0 24512:2024(en) COPYRIGHT PROTECTED DOCUMENT CIS02024 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below orIso's memberbody inthe countryofthe requester. ISO copyright office CP 40i:Ch.de Blandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Email:[email protected] Website: www.iso.org Published in Switzerland @ IS0 2024 - All rights reserved i